At Veterans HMC, we understand that navigating mental health challenges and the DVA claims process can feel overwhelming. That’s why we’re here to support current and former members of the Australian Defence Forces every step of the way. We are a free service to the veteran and/or their advocate

At this early stage, supporting evidence is not required the Department of Veterans' Affairs (DVA) can request it later. However, uploading any relevant documents, such as diagnosis letters or supporting reports, may strengthen your claim.

Our telehealth service allows you to access expert mental health support from the comfort of your own home no matter where you are in Australia.

Consultations, assessments, and follow-ups are conducted securely via video or phone, ensuring privacy, convenience, and flexibility. This approach makes it easier for veterans in both regional and metropolitan areas to receive timely support without the need to travel.

Absolutely. Thanks to our comprehensive telehealth platform, our services are accessible to all veterans — no matter where you’re located.

Whether you're in a regional town, rural area, or remote community, you can receive the same expert care and support as someone in a major city. We’re committed to ensuring that every veteran has access to the help they need, wherever they are.

While Veterans HMC does not submit DVA claims directly, we work closely with veterans and/or their advocates to ensure the claim is fully supported with the right medical documentation.

The processing time for DVA claims can vary depending on the complexity of your case and the Department of Veterans’ Affairs’ internal timelines.

At Veterans HMC, we work efficiently to ensure your assessments and supporting documentation are completed and delivered to you and your advocate as quickly as possible. While we aim to support a smoother and faster claims process, please note that certain parts of the process such as DVA’s review and approval are beyond our control.

Your initial consultation is a safe, confidential space where we take the time to understand your unique situation. Conducted via telehealth, this session involves:

• A discussion about your personal experiences and mental health concerns

• An overview of your needs and goals related to your DVA claim

• An outline of the next steps in our support process

Our focus is on making you feel comfortable, heard, and fully informed. This session sets the foundation for tailored care and accurate reporting to support your claim effectively.

Ensure you have a stable internet connection, a quiet space for the conversation, and any relevant documents or information about your service and health history.

All costs for your Initial Liability (IL) or Permanent Impairment (PI) assessment are billed to the DVA. Our staff will ask for your paperwork from the DVA to be emailed to us, including the TRN for payment.

We adhere to strict confidentiality and privacy policies to protect your information. Our telehealth platform is secure, ensuring that all communications remain private.

Yes, absolutely. We welcome the involvement of family members, caregivers, or support persons especially if their presence helps you feel more comfortable or assists us in better understanding your needs.

While our team is highly trained in working with veterans, we understand that having someone you trust by your side can make a big difference. Please let our administrative staff know in advance if you plan to have a support person join your consultation, so we can accommodate accordingly.

Getting started is easy. You can reach out to us via:

• Our website contact form

• Email: admin@veteranhmc.com.au

Our friendly team is here to answer your questions, explain the process, and guide you every step of the way with care and understanding.